Terms & conditions
Last updated 2 November 2026. See also our privacy notice.
1. About these terms
These terms apply when you use Baseline. By creating an account you agree to them. They are governed by the laws of England and Wales, and the courts of the United Kingdom have jurisdiction.
2. Accounts
You must be 18 or over to create an account, or a parent or guardian must create it or agree to its use for a junior player. Keep your login details private. You are responsible for who you invite into a player's group.
3. Free trial
New player accounts get 14 days free. If you do not cancel before the trial ends, the subscription starts automatically.
3a. Promotional codes
A valid promotional code, where we have offered one, makes Baseline free for as long as the offer runs. We will give at least 30 days' notice before a free offer ends and any paid plan begins, and you can cancel before paying anything.
4. Price and payment
The subscription is £6.95 per player per month, charged monthly in advance. Coaches and family members invited to a group do not pay. We will give at least 30 days' notice of any price change.
5. Cancellation
You can cancel at any time; access continues to the end of the paid period. Under UK consumer law you may cancel within 14 days of first paying; because the free trial lets you use the service first, refunds after the trial are at our discretion.
6. Information and estimates
Baseline reads publicly available information, including from the LTA, and may be out of date or incorrect. Rankings, points, field places, entry-list positions and eligibility checks are estimates. Always confirm entries, deadlines and rules with the LTA or the organiser. Baseline does not enter tournaments for you and is not connected to or endorsed by the LTA.
6a. Availability, maintenance and LTA data
Baseline may be temporarily unavailable during planned maintenance, updates or unexpected technical problems. We will aim to give advance notice of planned interruptions where reasonably practical and restore affected services as soon as reasonably practical, but we do not guarantee uninterrupted availability. The LTA and other third parties may change, restrict or stop sharing public data, or change its format or the way it is accessed. These changes are outside our control and may temporarily interrupt rankings, tournament searches, imports, alerts or other features while we carry out maintenance or adapt the service. We cannot guarantee that affected third-party features can always be restored. During an interruption, check information, deadlines and entries directly with the LTA or tournament organiser.
7. Acceptable use
Do not misuse the service, share other people's information without permission, or upload unlawful or offensive content. Group chat and reflection comments are open to the player's whole team. Direct messages are allowed between team members; every direct conversation involving the player is automatically visible to all linked parents, including incoming messages and replies. Do not bypass parent visibility or encourage a junior to move conversations to a private channel. Keep communication about tennis and appropriate for a young player. We may suspend accounts that break these terms.
8. Your content
Reflections, notes, videos and messages remain yours. You allow us to store and show them to the people in your player's group so the service can work.
8a. Safeguarding
Messages are automatically screened using basic rules for possible concerns. Users can report a message and the administrator can review preserved message evidence and recent conversation context. These checks are not guaranteed to detect grooming or harm and may flag harmless messages. Reports are not monitored continuously and there is no automatic police referral; urgent concerns should be raised directly with the police or a trusted adult. See the privacy notice for evidence handling.
9. Liability
We provide Baseline with reasonable care and skill. To the extent permitted by law, we are not responsible for losses caused by changes to, errors in or unavailability of third-party data or services outside our reasonable control, including changes to the LTA's public data or how it is shared. You should not rely solely on Baseline's estimates or alerts for tournament entries, deadlines or eligibility. This does not exclude responsibility for our failure to use reasonable care and skill, affect your statutory consumer rights (including any remedies for service failures), or limit liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded or limited.
10. Changes and contact
We may update these terms and will tell you about significant changes. Questions: contact the Baseline team at hello@baseline4tennis.co.uk or support@baseline4tennis.co.uk.